Frequently Asked Questions
How do you ship your packages?
All of our orders are shipped through USPS. Once your item ships, we will send you a tracking number. Each candle is carefully wrapped to ensure a safe arrival. Three Peaks Wax Co. is not responsible for any lost or stolen items once delivered. All orders are shipped from Chicago, Illinois.
When will my order arrive?
Orders are processed from our Chicago studio within 4-5 days. Once shipped, orders may take 2-4 days to arrive depending on your location. Shipping estimates do not include studio processing time.
Do you replace damaged items?
Hey, things happen. Sometimes mail trucks don't like our products as much as we do. We will replace any item that arrives broken. Send an email with pictures of your damaged item to email@example.com.
Do you offer wholesale pricing?
We sure do! Simply follow the link at the bottom of this page and we'll send all of the information your way.
Why do you guys use soy wax?
Soy wax is the new frontier. Have you ever noticed how sooted a jar can get after you burn a paraffin wax candle? When burned properly, soy wax doesn't do that. Our wax is a soy/coconut wax blend produced from coconut oil and American grown soybeans. Soy wax is virtually soot-free, burns longer than other waxes, completely renewable, & helps support the American farmer.
Where do your oils come from?
We get all of our fragrance oils from a US based company that produces blends of high quality fragrance oils and essential oils. All of our fragrance oils are phthalate free, which is essentially a fancy word for something that you shouldn't be breathing in.
How can I repurpose my container?
Our tins make excellent planters, storage containers, hideaways, & anything else you can dream up.